Frequently asked
questions.

RX PROTOCOL is an online telehealth platform for weight loss, peptides and sexual health. Licensed medical providers review your health history and, if clinically appropriate, prescribe a personalized protocol.

Telehealth services may be available in all 50 states where clinically appropriate and permitted by applicable law. Clinical care is provided by licensed medical providers affiliated with an independent physician group.

No. Completing an intake form or selecting a program does not guarantee treatment. Prescription medications are only provided when a licensed medical provider determines they are clinically appropriate.

Your intake is reviewed by a licensed medical provider. Depending on your health history, goals, treatment request, and applicable requirements, the provider may request additional information, lab work, or a consultation before making a treatment decision.

No. Compounded medications are not FDA-approved. The FDA does not evaluate compounded medications for safety, effectiveness, or quality.

No. RX PROTOCOL is not for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Elite Care Health: mayur@elite-care.health, 810-348-3003

Rx Ave Health, info@rxave.health, (833) 360-4276

No. RX PROTOCOL is a cash-pay practice, with transparent monthly pricing shown on each treatment.

We can't refund services already provided or prescriptions already ordered. If you paid for services you haven't received, email support@rx-protocol.com and we'll review your request. Prescription medications can't be returned once dispensed.

Email support@rx-protocol.com to cancel. See our Subscription Cancellation policy for details.

Provider licensing information is available on request. You can also verify licenses through your state medical board website.